Shipping & Handling
Your order is processed within 48 hours of purchase. Your order is then sent the manufacturer and fulfilled from our Asia fulfillment centers. SilentMice is happy to offer all our customers free shipping on all orders, regardless of the cost of your purchase. In order for us to offer this benefit along with our affordable pricing shipping times for your order may vary between 12-21 days for US orders and 12-35 days for international orders. If you have multiple products within your order, please expect them to arrive at different times from our various fulfillment centers.
Our goal is to offer you the best shipping options, no matter where you live. We provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 2–4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.